Frequently Asked Question

Yes. As a regulated financial services provider, we are required to comply with rules and regulations relating to the identification of our customers before they open an account with us.

Identification must be provided in the form of photo ID and proof of address to verify your identity. Our requirements for identity verification includes:

1. Proof of Identity
Here, you may provide a National Identification Card, Passport, Driver’s License, or other government-issued identification document containing the following information:

• Identification document number
• Full name
• Date of birth
• Date of expiry

2.Proof of Address
This could be any letter recently received at home from a formal institution, displaying your full name and address. It could be:
(a) Utility Bill, Phone Bill, Bank Statement, Internet Bill, Rental Agreement etc. (within the last three months).
(b) Valid Photo ID with the address
When providing proof of address, it should be a full document format, clearly displaying the name and address (PO Boxes not accepted).

Account verification takes 1 business day after you submitted your KYC. You may fund your account to start trading after you receive the confirmation email.

Yes. We allow the use of EA on our trading platform.

We do not provide support for these automated strategies however as they are available from third-party providers and suggest you contact the source directly should you experience any difficulties related to the settings or methodology of your chosen EA.

We offer a number of different deposit methods for all our traders. You can have an in-depth look at them by login into the client portal and clicking on the Deposit button on the dashboard.

You will not ever have to worry about the security of your funds as they will be held in wholly segregated bank accounts. These trust accounts are separated from our corporate/operational funds. Consequently, we can ensure the safety of our client’s money. Furthermore, external auditors regularly conduct checks of our financial and compliance arrangements to meet all regulatory requirements.

There are a few things you may wish to take note off when it comes to your trading account:

• The minimum deposit you have to make is 20 USD.
• Any other currencies which are deposited will be converted into USD by your bank.
• We recommend that all traders review our security and privacy policies before utilizing our funding services.

The time it takes for your withdrawal to arrive depends on many factors, including the internal processing time of the selected withdrawal method.

Generally, we will process your withdrawal request within one business day.

Note that processing times may vary and are subject to the receiving bank processes. International transfers may take up to 2 – 5 business days to be received.

Additionally, if you are withdrawing funds via USDT to a new cryptocurrency wallet or for the first time, we will send you an email to verify the wallet address you provided. This verification step is critical to ensure the accuracy of the wallet information. Withdrawals will only be processed and approved once we receive your confirmation of the wallet address. Please note that delays in confirming the wallet address can impact the efficiency of the withdrawal process.

Most of our deposit options are instant. If you have funded via international bank transfer, the processing time will depend on your bank. It might take 1-3 business days.