Support

FAQs

What is Make Capital?

Make Capital is a multi-asset online brokerage providing traders with access to a wide range of global financial markets through advanced trading technology.

As a multi-asset broker, we offer trading across various asset classes, enabling clients to diversify their portfolios and participate in different market opportunities from a single platform. Our product range includes forex, precious metals, cryptocurrencies, commodities, indices, and stocks, all offered via industry-standard trading platforms.

Established with a strong focus on transparency, efficiency, and client experience, Make Capital is committed to delivering competitive trading conditions, reliable execution, and responsive customer support to traders worldwide.

When was Make Capital established?

Make Capital was established in 2010 and has since built extensive experience in the global financial markets, continuously improving its products, systems, and services.

What products does Make Capital offer?

Make Capital provides access to a broad range of trading instruments, including:

- Foreign Exchange (Forex)
- Precious Metals
- Cryptocurrencies
- Commodities
- Indices
- Stocks

Product availability may vary depending on account type and regulatory requirements.

Which trading platforms does Make Capital support?

Make Capital supports industry-recognized trading platforms such as MetaTrader 4 (MT4) and MetaTrader 5 (MT5), offering advanced charting tools, automated trading capabilities, and real-time market pricing.

Who can open an account with Make Capital?

Individuals who meet the eligibility requirements and successfully complete the account verification (KYC) process may open an account with Make Capital. However, Make Capital does not provide services to residents of the United States, Israel, New Zealand, Iran, North Korea, Australia, South Africa, or any jurisdiction where such distribution or use would violate local laws or regulations.

Where is Make Capital based?

Make Capital is headquartered in Sydney, Australia, and serves clients internationally through its operational and customer support teams.

Does Make Capital provide investment advice or trading signals?

No. Make Capital does not provide investment advice, portfolio management, or trading signals. All trading decisions are made solely by the client.

What is CFD trading, and how does it work?

CFD (Contract for Difference) trading is a financial derivative that allows traders to speculate on the price movements of various assets, such as stocks, indices, commodities, forex, and cryptocurrencies, without owning the underlying asset. When trading CFDs, you agree to exchange the difference in the price of an asset from when the trade is opened to when it is closed.

At MakeCapital, CFD trading provides access to a wide range of global markets with the flexibility to trade on both rising and falling prices. This means you can:

Go long (buy) if you expect prices to rise.

Go short (sell) if you anticipate prices to fall.

CFD trading on MakeCapital also offers leverage, allowing you to control a larger position with a smaller deposit. However, it's essential to use risk management tools, such as stop-loss orders, as leverage can magnify both gains and losses.

What are the advantages of CFD trading?

CFD trading offers several advantages, making it a popular choice for traders. Here are some benefits:

- Leverage: CFDs allow you to trade larger positions with a smaller initial investment. For example, at MakeCapital, you can access leverage ratios tailored to your trading experience and risk tolerance.

- Market Diversity: Trade a variety of asset classes, including stocks, commodities, forex, indices, and cryptocurrencies, all from a single platform.

- Profit from Both Rising and Falling Markets: With CFDs, you can take advantage of market movements in any direction, maximizing opportunities regardless of market conditions.

- No Ownership of the Underlying Asset: This eliminates additional costs, such as storage fees for physical commodities or administrative fees for owning stocks.

- 24/5 Trading Access: Many CFD markets, such as forex, are open around the clock, providing flexibility for traders across different time zones.
With MakeCapital’s user-friendly interface and advanced trading tools, you can harness these benefits while managing your risks effectively.

What is margin?

What is margin in CFD trading, and how does it affect my trades?
Margin is the amount of capital required to open and maintain a leveraged CFD position. It is expressed as a percentage of the total trade value.

For example:
If MakeCapital requires a margin of 5% to trade gold CFDs and you want to open a $10,000 position, you need to deposit $500 as margin.

Types of Margin:
Initial Margin: The amount required to open a position.
Maintenance Margin: The amount needed to keep the position open. If your account balance falls below a certain level, you may face a margin call.

What costs are involved in CFD trading?

When trading CFDs on MakeCapital, the costs you may encounter include:

- Spreads: The difference between the bid and ask prices. Tight spreads on MakeCapital ensure competitive trading costs.
- Overnight Fees (Swap): A charge for holding positions overnight, based on the interest rate differential of the underlying asset.
- Commission: For certain asset classes, a small commission fee may apply. MakeCapital offers transparent pricing to help you understand these charges upfront.
- Currency Conversion Fees: If you trade assets in a currency different from your account currency, a conversion fee may apply.

Understanding these costs is essential for effective trade planning and profitability.

What is Trading Platform?

Trading Platform refers to the platforms that traders use to access financial markets, analyze price movements, and execute trades. Two of the most popular and widely used trading software in the industry are MetaTrader 4 (MT4) and MetaTrader 5 (MT5). These platforms are known for their robust features, user-friendly interface, and advanced tools that cater to both beginners and experienced traders.

MakeCapital offers both MT4 and MT5 platforms to cater to the diverse needs of our traders. Here’s what you can expect:
• Access to Global Markets: Trade forex, commodities, metals,indices, and cryptocurrencies.
• Leverage and Risk Management: Use customizable leverage and advanced risk management tools.
• Customizable Experience: Tailor your workspace with custom indicators and Expert Advisors.
• Mobile Trading: Trade on the go with MakeCapital’s MT4/MT5 mobile version.

Which platform should I choose?

The choice between MetaTrader 4 (MT4) and MetaTrader 5 (MT5) depends on your trading goals:

Choose MT4 if you primarily trade forex, prefer a simpler interface, or are new to trading. MT4 is user-friendly, forex-focused, and supports automated trading through Expert Advisors (EAs).
Choose MT5 if you trade across multiple asset classes, require advanced analysis tools, or use complex trading strategies. MT5 offers more timeframes, order types, and integrated features like an economic calendar and market depth.

At Make Capital, both platforms are available to suit your needs. Use our demo accounts to explore each platform and determine which aligns with your trading style.

What is a pip in trading?

A Pip (Percentage in Point) is the smallest price movement in a currency pair or other financial instrument. In most forex pairs, it is the fourth decimal place (e.g., 0.0001). For pairs involving the Japanese Yen, a pip is the second decimal place (e.g., 0.01).

For example:
If EUR/USD moves from 1.1000 to 1.1001, that’s a 1-pip movement.
If USD/JPY moves from 110.00 to 110.01, that’s also a 1-pip movement.

Understanding pips is essential for calculating potential profits or losses in forex trading.

What is a lot in trading?

A lot in trading refers to the standardized size of a trade. At Make Capital, we exclusively offer standard lots, which represent 100,000 units of the base currency in a currency pair.

What is Leverage?

Leverage allows you to control a larger trading position with a smaller amount of capital. It is expressed as a ratio, such as 10:1 or 100:1. For example, with 100:1 leverage, you can control a $100,000 trade with just $1,000 in your account.

Example:
Without leverage: To trade $10,000 of EUR/USD, you need $10,000.
With 10:1 leverage: You need only $1,000 as margin to control the same trade.

While leverage amplifies potential profits, it also increases the risk of significant losses. At MakeCapital, we offer customizable leverage options and tools to help you manage these risks.

What is a trading strategy?

A trading strategy is a systematic plan that defines how you will identify trading opportunities, enter and exit trades, and manage risk. Common strategies include:
•Scalping: Short-term trades for small, frequent gains.
•Swing Trading: Holding trades for days or weeks to capture market swings.
•Trend Following: Trading in the direction of the prevailing market trend.

What is the bid-ask price?

The bid price is the highest price a buyer is willing to pay for an asset, while the ask price is the lowest price a seller is willing to accept.

Example:EUR/USD: Bid = 1.1000, Ask = 1.1002
Spread = 2 pips

The bid-ask price determines your entry and exit costs. MakeCapital ensures transparent pricing with competitive bid-ask spreads across all markets.

What is slippage in trading?

Slippage occurs when a trade is executed at a different price than expected, often due to market volatility or low liquidity. It can result in either a better or worse price than anticipated.

Example:You place a buy order for EUR/USD at 1.1000, but due to rapid market movement, it executes at 1.1003.

Make Capital minimizes slippage by offering fast trade execution and advanced order types, such as limit orders, to control your entry and exit prices.

What is the minimum I can deposit or withdraw?

The minimum deposit or withdrawal amount for any account type is $20.However, the minimum amount varies depending on the payment method.

Do you charge any deposit or withdrawal fees?

"We do not charge any internal fees for deposits or withdrawals.
Please note the following:

 -For Bank Wire transfers, any intermediary bank fees or processing charges are borne by the client.
 
 -For all other payment methods, no fees are charged on our end."

Do exchange rates come into play when depositing or withdrawing funds?

Exchange rates may apply when currency conversion is involved. These rates are determined based on current market conditions and are provided by our payment service provider. For transparency, the exact conversion rate applicable to your transaction will be clearly displayed on the final payment page before you complete the process.

What is the withdrawal sequence if I deposit using multiple methods?

"In accordance with Anti-Money Laundering (AML) regulations, withdrawals are processed based on the following hierarchy:

- Principal (Original Deposit): You must first withdraw your initial deposit amount back to the original source and method used for the deposit.

- Profits and Commissions: Once the total principal has been fully returned to its original source, you may choose any available withdrawal method in the Client Portal to withdraw your trading profits and commissions."

Can I transfer funds from my trading account to another client's trading account?

No, transferring funds between different customers is not allowed. According to regulations, you can only transfer funds between accounts under your own name.

How do I tranfer funds between my own trading accounts?

Please follow the step-by-step instructions below:

1.Log in to your Client Portal

2.From the top navigation bar, go to the Asset page

3.Click the Transfer button

4.In the transfer form, select:
 - Outgoing account (source account)
 - Incoming account (destination account)
 
5.Enter the amount you wish to transfer

6.Input your Withdraw Password

7.Click Confirm to complete the transfer
 
*Withdraw Password is a separate password you created during account registration, specifically for withdrawal and transfer operations.

Which payment methods can I use to make deposits and withdrawals?

The available payment methods for each client will be displayed based on the country or region selected during registration.
Once you open your Make Capital account, simply go to the [Asset] page and visit the 'Deposit' section in the Client Portal to view all the payment methods available to you, along with other relevant information.

What is Wallet Account?

The Wallet Account allows you to efficiently manage your commissions, pay subscription fees, and handle withdrawal operations. To process a withdrawal, funds must first be transferred from your trading account to the Wallet Account, as withdrawals are processed by default from the Wallet Account.
You can view your Wallet Account balance in the box on the right side of the [Asset] page.

Can I make deposits to or withdrawals from a third party’s account?

No, this is not permitted. As a regulated company, we cannot accept deposits from third-party accounts or process withdrawals to third-party accounts.
Deposits must be made only from accounts registered in your name, and all withdrawals will be returned to the original source of the deposit.

Where can I see withdraw status?

1.Log in to the Client Portal.

2.Navigate to the [Asset] page from the top menu on the homepage, then click the [Withdraw] button.

3.On the right-hand side of the page, click the [Details] button.
 
4.This will display all your transactions along with their associated statuses:
 
 - Pending: The withdrawal is under review.
 - Accept: The withdrawal has been approved and is currently being processed by the third-party payment provider.
 - Reject: The withdrawal has been temporarily rejected. You can view the specific reason for rejection in the remarks section.

How do I cancel my withdrawal?

You may cancel a withdrawal request by following the steps below, provided that the request has not yet been processed:
 
 1. Log in to your client portal.
 
 2. Go to the Assets menu and click Withdraw.
 
 3. On the withdrawal page, click Details to view your withdrawal history.
 
 4. Locate the withdrawal request with the status Pending Review.
 
 5. Click Cancel next to the request to complete the process.

What is the withdrawal sequence if I deposit using multiple methods?

"To ensure fund security and comply with standard anti-money laundering procedures, withdrawals are processed in accordance with the original deposit method.
If you have deposited using multiple payment methods, please note that:

 -Withdrawal funds will first be returned to the same payment method and original source used for the deposit.
 
 -For example, deposits made via USDT will be withdrawn back to the same wallet address before other withdrawal methods become available."

Where are my funds held?

All client funds are securely held in segregated accounts with reputable banking institutions, ensuring that client funds are kept separate from the company’s operational funds.

What instruments I can trade on your MT4/MT5?

MT4 and MT5 offer access to a wide range of trading instruments. Most instruments are available on both platforms, with the exception of Stocks, which are supported on MT5 only.The available instruments include:
 -Forex
 
 -Cryptocurrency CFDs
 
 -Index CFDs
 
 -Metals CFDs
 
 -Commodity CFDs
 
 -Stock CFDs (MT5 only)

How can I gain access to the MT5 platform?

To start trading on the MT5 platform you need to have an MT5 trading account. It is not possible to trade on the MT5 platform with your existing MT4 account. Please log in to your Client Portal and create MT5 trading accounts.

Is it possible to adjust the time zone on my trading platform?

Unfortunately, the time zone on MT4 and MT5 cannot be modified. Our trading servers operate on GMT+2 during winter and GMT+3 during summer, in line with daylight saving time adjustments.

How do I enable a certain instrument on my platform?

You can enable additional trading instruments on your MT4 or MT5 platform using either of the following methods:

 -Right-click anywhere in the Market Watch window and select Show All to display all available instruments.
 
 -Alternatively, right-click in the Market Watch window, select Symbols, browse through the instrument categories, choose the instrument you wish to trade, and click Show.

How do I change leverage?

You may request a leverage change through any of the following official channels:
 -Contact our Online Live Chat via the icon at the bottom right corner of the website.
 
 -Reach out to your Account Manager directly.
 
 -Submit a request via the Client Portal Ticket Center.
 
 -Send an email to our official support email address Services@makecapital.com.
 
When submitting a request, please ensure that you clearly provide your trading account number and the desired leverage level. Once your request has been successfully processed, you will be notified accordingly.

Are Expert Advisors (EAs) or trading robots supported on your platforms?

Yes, Expert Advisors (EAs) and trading robots are fully supported on both MT4 and MT5 platforms.

How to retrieve journals and logs on MT4/MT5?

For MT4:
1.Open the Platform:
Launch your MT4 trading terminal.

2.Access the Log Files:Click on File in the top menu.

3.Select Open Data Folder.Locate the Log Files:

4.In the opened folder, navigate to MQL4 > Logs for trading activity logs.
 Alternatively, go to Logs in the main folder for platform logs.

5.Find the Desired Log:Logs are saved by date, so look for the file corresponding to the date you need.

For MT5:
1.Open the Platform:
 Launch your MT5 trading terminal.

2.Access the Log Files:
 Click on File in the top menu.

3.Select Open Data Folder.

 Locate the Log Files:
4.Navigate to MQL5 > Logs for trading activity logs.
 For platform logs, open the Logs folder in the main directory.

5.Find the Desired Log:
 Locate the file based on the relevant date.

How do I log in to my trading account on the platform?

Before logging in, please ensure that your trading account has been created in the Client Portal and that you have received your account number, server, and password via email.

-Desktop (MT4/MT5):
 Open the MT4 or MT5 platform, click File → Login to Trade Account, then enter your account number, select the correct server, and input your password.

-Mobile (MT4/MT5 App):
 Open the MT4 or MT5 app, tap Login to an Existing Account, search for and select the correct server, then enter your account number and password to log in.

How do I enable and configure Expert Advisors (EAs) on MT4/MT5?

Enabling and Configuring EAs on MT4/MT5:

1.Enable Automated Trading:
 Go to Tools > Options > Expert Advisors (MT4) or Trading (MT5).
 Check Enable automated trading and allow DLL imports if needed.
2.Attach EA to Chart:
 Open the Navigator window (Ctrl + N), expand Expert Advisors, and drag your EA onto a chart.
3.Configure Settings:
 Adjust parameters in the Inputs tab and ensure Allow live trading is enabled.
4.Activate EA:
 Enable Auto Trading on the toolbar and confirm a smiley face appears in the chart's top-right corner.
 For issues, check the Journal tab for logs or ensure your EA is compatible.

Can I access and manage my account from multiple devices simultaneously?

Yes, you can access and manage your account simultaneously from multiple devices. MT4 and MT5 allow you to log in using the same account credentials on desktop, mobile, and web platforms.
Please ensure that the correct account number, server, and password are entered on each device. Any changes made on one device, such as open positions or pending orders, will be synchronized and reflected across all devices in real time.

Why is the New Order button greyed out?

If the New Order button is unavailable, please check the following:

 -Ensure you are logged in to a valid trading account.
 
 -Confirm that the instrument is within its trading hours.
 
 -Verify that your account has sufficient margin available.
 
 -Make sure the instrument is enabled in Market Watch (right-click → Symbols → enable the instrument).
 
 -Restart the MT4/MT5 platform to refresh the interface.
 
If the issue persists, please contact the Make Capital Support Team for further assistance.

What should I do if my platform is not connecting to the server?

"Please follow these steps:
1.Check Your Internet Connection: Ensure your internet is stable and working.
2.Verify Server Details:
 Go to File > Login to Trade Account.
 Ensure the correct server is selected from the dropdown.
3.Restart the Platform: Close and reopen your MT4/MT5 platform.
4.Ping the Server:
 Right-click in the Market Watch window.
 Select Ping Servers to test connection latency.
5.Disable Firewalls/Antivirus Temporarily: Check if security software is blocking the platform.
6.Update Platform: Ensure you are using the latest version of MT4/MT5.
7.Contact Support: If the issue persists, reach out to MakeCapital support team with details of the problem."

How do you protect my personal and account information?

We take the security of client information very seriously. All personal and financial data is protected using industry-standard encryption and secure systems. Access to client data is strictly restricted and monitored to prevent unauthorized use.

What should I do if I suspect unauthorized access to my account?

If you notice any unusual activity or suspect unauthorized access, please contact our Support Team immediately. We may temporarily restrict account access and assist you with password resets or further security verification to protect your account.

Can I authorize someone else to manage my account?

Clients are responsible for all activities conducted on their accounts. If you choose to grant access to a third party, please be aware that this is done at your own discretion and risk.

Will Make Capital ever ask for my password or verification codes?

No. Make Capital will never ask for your account password, one-time verification codes, or private wallet keys. Please do not share such information with anyone claiming to represent the company.

Are withdrawals subject to security checks?

Yes. All withdrawal requests are subject to security and compliance checks to protect client funds. Processing times may vary depending on the verification requirements.

How can I contact customer support?

You can reach our Support Team through the following official channels:

 -Live Chat via the bottom-right corner of our website
 
 -Email via our official support email address Services@makecapital.com
 
 -Ticket Center in the Client Portal
 
Our team is ready to assist you with account, trading, and technical enquiries.

What are your customer support hours?

Our customer support team is available Monday to Friday, from 08:00 to 01:00 (GMT+8).
 For urgent trading or technical issues outside of these hours, you may submit a ticket or send us an email, and we will respond as soon as possible.

Is my communication with support confidential?

Yes. All communications between you and our Support Team are treated as confidential and handled in accordance with our data protection and privacy policies.

How long does it take to receive a response from customer support?

During our support hours, Live Chat enquiries are typically responded to within 2 minutes.
For ticket submissions and email enquiries, responses are usually provided within 1 hour, depending on the nature of the request.
Response times may vary during peak periods or for more complex enquiries, but our team strives to assist clients as promptly as possible.

Can customer support help me recover funds lost due to scams or third-party fraud?

While we will do our best to assist with investigations, MakeCapital cannot guarantee the recovery of funds lost due to scams, third-party fraud, or unauthorized actions outside our platform. Clients are advised to remain vigilant at all times.